Social Media Marketing in 2011

Social media is absolutely at the forefront of marketing in 2011, and marketing via social media is a necessity. The TimeForge team has compiled a list of tips for understand social media marketing and getting your social media marketing on a role.

Why Do I Care? Social Media Marketing does a few things that are good for your business. Like all marketing, it gets your name out there and drives customers to your business. It’s also a great way to let your customers develop a more personal and/or religious following of your business and its personality. The goal is to make your profiles easily found, and to make your content drive people to your site and business.

Why Do I Want Customers to Know What’s Going On? Consumers want to know exactly where their money is going these days and whether that receiver is worthy. If your business is deemed less worthy/interesting/helpful than another, you’re bunk. You have to work harder than ever before to earn and maintain customer loyalty, and social media provides a cheap (or free) way to do that.

Which Social Media Sites Really Matter? If you only have two sites that you decide to have a presence on, they need to be Facebook and Twitter, but to really see the benefits of social media marketing, you have to expand beyond that. Your business should have a presence on Digg, Reddit, Del.icio.us, StumbleUpon, WikiHow, YouTube, LinkedIn, and Yahoo! Answers. The more, the better. These will all help drive traffic to your site, and consequently, your business.

Email Marketing Counts, Right? Well, not really. Statistically, the number of emails sent out versus the number of emails opened continues to decline. Email is the new snail mail, and social messaging is the new mail. By no means should you stop creating your newsletters, but you should definitely expand beyond email to reach your customers. Some marketers are combining the two to create a click-able, cyclical campaign. Essentially, the social media message will contain a link to an email newsletter, which will contain a link to another social media site, which will then link to another, all the while encouraging the customer to “Follow Us on Twitter” or “Like Us on Facebook“.

Will This Really Work? Yes. Social media marketing will absolutely help you drive customers to your website and business. People are spending beaucoups of time on social media sites, as illustrated by the massive sales of internet tablets (especially the inexpensive android tablets being released in the United Kingdom) with preloaded applications for major social sites.

So What Do I Say? Your social marketing can consist of updates about new products, sales, new employees and team members, new policies, positive business reviews, industry-specific news articles, etc. To really maximize your social media potential, try to incorporate terms related to your business that people might search for into your posts. For example, if you are a producer of ninja weapons, you might incorporate “ninja”, “weapons”, “throwing star”, “nunchaku”, and “katana” into your posts, or post a link to an article about the rising popularity of urban ninjas. You can also post links to your main website.

How Often Do I Say It? Totally up to you. Often enough to keep your readers interested, without annoying them into unfollowing you. Somewhere between once weekly and twice daily should suffice, but try to keep the intervals between your posts pretty regulated. You don’t want your readers to be accustomed to getting an update daily, then not hear from you for a month. They may assume that you’ve altogether stopped posting and stop following you.

TimeForge can help increase your business profits by 3-5%.

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Generation Y Part One: Marketing

Generation Y has become a challenging market for many businesses in the restaurant, retail and hospitality industries , and most other industries, as well. Generation Y is very different from previous generations, and, to successfully market to them, you must find ways to appeal to their unique needs and wants. TimeForge’s online, digital products are especially easy-to-use for this demographic.

Generation Y consists of those born between 1980 and 2000 and are between the ages of 9 and 29 (BusinessWeek). With over 70 million individuals, they make up 25% of the population , that’s a big piece of the pie your business could be profiting from!

Generation Y is more ethnically diverse, socially-conscious (green/organic marketing is very successful with them — making TimeForge’s paperless, eco-friendly quality appealing to them) and more accepting of alternative lifestyles than past generations. They spend $100 per week on disposable spending (money spent on wants, not needs) which accounts for $150 billion dollars annually! For the older Generation Y individuals (who enjoy the majority of this spending money,) that’s money spent primarily on things like food and drinks — the vast majority of their money is allocated towards entertainment that the restaurant, retail and hospitality industries provide.

In order to successfully market to Generation Y, you must first understand their appreciation and attachment to technology. According to a study by Forrester Research, Gen Y-ers are estimated to spend 20 Billion dollars online per year. The ability to order out, make reservations and check out a new restaurant/retail establishment online are of vital importance to Generation Y. If you business doesn’t offer this kind of online interactive capabilities, you could be losing out on a lot of potential customers. Additionally, is you don’t have an online system for employees in place, you could be losing out on a large number of Generation Y employees, who prefer the ease of features like text message reminders before shifts, online availability editing, shift-swapping, schedule viewing from their PCs or internet-enabled phones, and more. 90% of Generation Y-ers have a personnel computer, 50% of 12-17 year olds have cell phones, and 45% of 18-24 year olds have internet on their mobile devices, and as those numbers increase, their dependability of these devices does as well.

With this technology, Gen Y-ers base their decisions for making purchases on different criteria that the  generations  before them. Social media such as facebook, MySpace and twitter play a huge role in Gen Y-ers’ lives, and how they interact with their friends and family, which is why TimeForge is accessible from mobile phones, facebook and via text message. Not only will having pages on sites like these and integrating with social media and mobile phone capabilities increase your relevance to Generation Y, but Gen Y-ers are notorious for publicizing every aspect of their lives. If you have an easily linked-to facebook page or Web site, it makes it easy for Gen-Yers to tell their friends/followers about your business, and the experience they had. And, as demonstrated by the Forrester study below, clearly Gen Y-ers (as well as other generations!) are responsive to tips from friends.

Gen Y's purchase influencing

As the chart above demonstrates, nearly 60% of Gen Y-ers often tell their friends about products and places that interest them, indicating that word-of-mouth or “buzz” advertising is effective with this age group.  Additionally, nearly 50% of Gen Y-ers as well as Gen X-ers agree that price is more important to them than brand names.

As the Forrester study below demonstrates, Generation Y has a dramatically higher percentage of “Creators,” or  trend  starters, meaning that they enjoy being the first to discover new places, trends, and more. Generation Y’s percentage of “Joiners,” or individuals who hop on the trend band-wagon, is more than double that of other generations. This means that Gen Y-ers are not only eager to discover and patronize new establishments, but they’re excited about being involved in a marketing “buzz.” Where earlier generations were skeptical of marketing ploys, Gen Y-ers enthusiastically embrace and assist them.

Generation Y-ers care about the “cool” factor. Companies like Apple and Target (click the links to see ad examples) are extremely successful in marketing to Generation Y (particularly Gen Y’s “Joiners”) because they focus on marketing their brands as young, hip and fun. They use trendy indie or popular music in their advertisements, tout their green (which a paperless labor management system can help start) or philanthropic initiatives and make their brand relatable to people in the  Genera ion  Y age group.

Online Social Ladder

Online Social Ladder

So, what does all this mean for your business? It means that in order to successfully market to Generation Y, and to create and maintain customers within Generation Y, your business must institute:

1: Social media pages in order to connect with and inform Generation Y. In addition to a facebook page for your business, TimeForge is accessible from facebook, keeping your Gen Yers in-the-know, in their element.

2: Integrate with online technology as much as possible. (Ex: Online ordering and reservations.)

3: Put as much online buzz-worthy marketing out there as possible. If you post it, they will re-post/re-tweet etc.

4: Give your brand a “cool” factor. Your business should seem young, hip and fun. TimeForge manages Gen Yers in a way they can understand and relate to, more than ever before, which will boost staff morale and your employees’ opinions of the business (which this generation is enthusiastic about repeating to others.)

5: Last, but not least: Tout your Green or philanthropic endeavors. If you don’t have any, getting some should be a priority. By simply adding TimeForge to your business’ labor management, our Green product will virtually eliminate the need for paperwork and give your company something Green to add to your list of Gen Y-approved qualities.

To learn more about how TimeForge can help you get Gen Y-ers in the door, click here to learn more or sign up for a free trial today. Also, continue on to Part Two of our examination of Generation Y to learn how to recruit, maintain and satisfy Gen Y employees.

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June Newsletter

Our staff has been hard at work continuing to improve TimeForge – ensuring that it is simply the best employee scheduling and labor management tool on the web.

This newsletter includes some details about new features in TimeForge, several scheduling and labor tips, and other information.   As always, if you have any suggestions for TimeForge, please let us know!

New TimeForge Partners

TimeForge is proud to be a certified Dinerware partner, providing advanced labor management and employee scheduling for restaurants, country clubs, casinos, wineries, and hotels.   Read more about the TimeForge-Dinerware integration here.

We are also very excited to welcome Factor One Technology as a TimeForge Partner.   Factor One provides Point of Sale systems to retail and restaurant businesses in Canada.

Also, TimeForge now supports exporting attendance and payroll data to the world’s premier online payroll company, SurePayroll.   Exporting payroll has never been easier!

New TimeForge Features

  • Enjoy the brand new TimeForge Today page – with improved access to schedules, attendance, shift swaps, and much more!
  • Perform “What If” scenarios on your labor schedule, and quickly restore previously saved schedules using Schedule Snapshots.
  • Bulk insert or update employee, position, and department-level information by using an import file.
  • Access TimeForge on an iPhone, Blackberry, or other RSS capable device to receive up-to-the-minute schedule and labor information.
  • And much, much more.

Did you know that you can access TimeForge on Facebook?   Check schedules, see who is clocked in, receive and send messages, review time cards, and much more!

Follow TimeForge on Twitter!

Make sure to check our blog for the latest information about TimeForge.

TimeForge employee scheduling software is used by owners and operators of hospitality, food-service, retail, and other service-oriented businesses around the world.   TimeForge will increase profitability, reduce turnover, and improve retention at your business!

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Human Resources, Hiring Success, and Twitter

Secrets for Hiring Success

Employee scheduling is an important function of human resources and operations at your business.   Good employee schedules will reduce turnover and increase retention, improving cash flow and profits.   Tracking time and attendance is also an important human resource task.   Other HR tasks include processing payroll, hiring, exit interviews, and employee onboarding, among many others.

Hiring is often one of the most complicated and difficult tasks for operations and human resources to perform.   This 7 Secrets for Hiring Success article from Success Performance Solutions is a great reference for hiring managers everywhere in all industries.

Twitter in Human Resources, According to Workforce.com

Twitter is a popular micro-blogging tool that is receiving a lot of press, and has grown significantly over the past 3 years.   A number of industries, including Hollywood, television, music, and others are using Twitter to help grow and keep fans “in the know”.   However, Twitter is also finding a number of uses in the Human Resources (HR) world, as reported by Workforce.com

Make sure to follow TimeForge on Twitter!

TimeForge provides powerful and easy-to-use employee scheduling and online labor management software for restaurant, retail, and other service industries. TimeForge software is used by restaurant owners and operators around the world to increase profits, reduce turnover, and improve retention.

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Social Media and Labor Scheduling

Still trying to figure out what social media is, and how it’s going to help your retail or restaurant business?   Not quite sure what Twitter may be, why you need a Facebook page, or what you need a blog for?   You are not alone!

Starbucks Coffee is still trying to figure out social media, and how to make it work from a business perspective.   So far, they’ve managed to rack up more than 1 million facebook fans, more than 81,000 Twitter followers, and are now ranked number 6 on the Top 100 Social Brands list for 2008.   Read more about this article at Nation’s Restaurant News ….

  • You can follow TimeForge on Twitter, and read all about restaurant and retail labor scheduling.
  • TimeForge has a Facebook application, so that you and your staff can receive schedules, shift swap notices, requests for time off, timecards, messages, and more with your facebook account!

How complicated is the employee schedule at your restaurant?   Are you making the best possible work schedule, or are you wasting precious labor resources?   How much of the turnover at your business is created because of bad (or late) employee schedules?

Did you know that TimeForge can reduce turnover, improve retention, and increase profits at your restaurant? Sign up today for a free trial!

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National Restaurant Show 2009 Coming Soon

We’re very excited to be attending the National Restaurant Association’s annual tradeshow again this year!

This is the fourth (fifth?) year we have attended the Chicago restaurant show — and every year we find new and exciting technologies, techniques, and products to help restaurant owners and operators.

We are looking forward to see what is in store this year even though the trade show industry has seen some drastic reduction in attendance (the National Association of Food & Equipment Manufacturer show was drastically smaller this year) with the current economic climate.

A number of the team members from TimeForge will be in attendance — and we will be using the TimeForge blog and twitter to update our readers and customers.   If you’d like to sit down with us, for a demo of TimeForge, dinner, a drink, or just some decent conversation – please contact us!

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