Questions about TimeForge Free Trials, Sign Up Requirements, and other Free Trial questions.
Q.1 How long is the Free Trial?
The Free Trial is a 10-day trial.
Q.2 Are there any limits during the trial?
No. We do not limit the capabilities of TimeForge products during the Free Trial.
Q.3 Do I have to sign a contract?
No. Every plan is month-to-month, no contracts ever! However, it may be beneficial for budgeting purposes to pre-pay your TimeForge account. We provide 6-month and 12-month pre-payment discounts for all TimeForge products.
Q.4 Can you build a custom plan or package for me?
Yes! Choose the package closest to what you would like. Then, contact us and we can quote you a custom price.
Q.5 How do I upgrade, downgrade, or change my account?
TimeForge plans are designed to grow with your business. Choose the Basic plan now and upgrade to Max when you are ready! If you already have a TimeForge account, log in to your account and choose “Payment Options” from the “Setup” tab to change your account, at any time.
Q.6 Is support an additional cost?
No. All support costs – phone, email, and fax are included in the price. Onsite training may incur additional fees.
Q.7 How much do software upgrades cost?
Nothing. All software updates, upgrades, bug fixes, new versions, backups, and access to your data are part of the monthly pricing.
Questions related to pricing, and how monthly pricing is calculated.
Q.1 My business has 30 employees, how much will TimeForge cost?
Each TimeForge product can be purchased separately, or in combination with other TimeForge products – providing the right fit for your business. For example, you can combine TimeForge Attendance with TimeForge Daily Log for convenient employee time clock and data analytics with easy-to-use daily communications. Every TimeForge monthly plan includes an upgrade and downgrade path, and each plan includes a base price (or account fee), plus an monthly fee for every additional employee. The total monthly price is the combination of the account fee and the monthly fee for each employee (in this case, 30 employees).
Q.2 Do deleted or terminated employees count toward my monthly employee total?
No. Terminated and deleted employees are not counted when calculating the monthly TimeForge price.
Q.3 How does TimeForge handle turnover when calculating monthly prices?
TimeForge pricing considers the number of employees active in the TimeForge software – not the individual employees in the system – at the start of your billing cycle. For example, if “Sally” is in TimeForge, and is then terminated and replaced by a new hire, “Bob”, there will be no change to the monthly pricing. If “Sally” is terminated, but not replaced, then the next month’s billing cycle will have 1 fewer employee in the pricing calculation.
Q.4 My business has special needs – can TimeForge add special features just for us?
Absolutely! We can add custom features for your organization (for example, to integrate with your payroll processor) – contact us today for a quote.
TimeForge Scheduling Features
Some commonly asked questions about TimeForge Scheduling.
Q.1 My company is not in the restaurant or retail industry – can I use TimeForge?
Most likely, TimeForge will work great for your business! Currently, TimeForge Scheduling specializes in shift scheduling – we do not currently support dispatch scheduling (which is used for HVAC repair personnel and some catering operations), call-center scheduling (typically this is a 4 days on, 3 days off, rotating schedule), or complex medical group scheduling (typically this involves rules for specialty types, etc…). However, we do have TimeForge users in the medical industry (children and adult clinics) and professional services (consulting, real-estate, accounting, other professional service companies), among others.
Q.2 What is Advanced Scheduling?
The Advanced Scheduling component of TimeForge Scheduling includes Department level scheduling, scheduling minors, as well as break and meal periods. If scheduling at your business requires building schedules by department (such as the front of house and back of house schedules commonly found in table service restaurants), scheduling minors (or seniors), or considering breaks for employees – you will want Advanced Scheduling.
Q.3 How do text message and email alerts work?
Unlike many of our competitors, TimeForge provides rolling updates about the schedule on a daily basis for all employees. Employees are only notified about posted schedules – make sure to post any schedule that employees should be notified about. Once posted, TimeForge will email daily reminders to any employee who has requested these notifications. Additionally, TimeForge can deliver daily text messages to employees have requested them. Like email messages, daily text messages are automatically delivered for posted schedules – you don’t have to do anything!
Q.4 How do I enter an employee’s cell phone number and turn on text messaging?
TimeForge does not allow managers to enter cell phone or text message numbers on behalf of employees. Employees must do this themselves, to ensure that the messages that they received from TimeForge are not treated as SPAM. Please have employees sign in to their TimeForge account and set up their cell phone number, and turn on text messaging alerts.
Q.5 Why is TimeForge Scheduling better than my POS or PMS scheduling module?
TimeForge Scheduling was built from the ground up to be the best scheduling system available for the restaurant, retail, food-service, and hospitality industries. We’ve spared no expense to develop the best product available, and continually refine TimeForge to make it easier and faster to use – for both managers and employees alike. TimeForge reduces turnover at your business, and improves your profitability. Our whole company develops and supports the TimeForge Scheduling system. Most likely, the scheduling module on your Point of Sale or Property Management System was an after-thought, developed by one or two individuals who know very little about labor scheduling, and the product may no longer be actively developed. We are experts in our field – the sales personnel behind the scheduling module in your POS or PMS is not.
TimeForge Attendance Features
Some commonly asked questions about TimeForge Attendance.
Q.1 Does TimeForge Attendance support tip or mileage entry?
Absolutely! TimeForge Attendance was built from the ground up to meet the needs of delivery restaurants, retail stores, hotels, and other hospitality related businesses. We fully support the collection of tips and mileage when employees clock out, as well as other “shift” related notes that can be entered by staff members.
Q.2 What is the Fingerprint Scanner, and how much does it cost?
We know that buddy punching is a problem – employees clock in for their friends, or clock other staff members in early to draw a larger paycheck – reducing your profitability. To eliminate buddy punching, TimeForge offers the S900 WiFi Time Clock, a complete biometric time clock, as an add-on for TimeForge Attendance. This product has a one-time $750 price.
Q.3 Can we use a different Fingerprint Scanner or biometric device?
At this time, TimeForge Attendance with Fingerprint biometrics is only supported with the M2SYS Fingerprint scanner.
Q.4 Which Payroll Providers are Supported?
TimeForge Daily Log Features
Some commonly asked questions about TimeForge Daily Log.
Q.1 What is the Daily Log?
The TimeForge Daily Log is a powerful communications tool that records notes about the business on a daily basis. Notes can be recorded about any topic – including employee write ups, sales information, the weather, deposit logs, special sales, upcoming birthdays, or maintenance requests. Additionally, TimeForge Daily Log includes powerful capabilities to analyze this data, comparing any day or week of the log book, and recording key events from TimeForge Attendance and TimeForge Scheduling (such as changes after the schedule is made, or modifications to clock in times).
Q.2 What are other terms for the Daily Log software?
Every business has their own terminology for the what the TimeForge Daily Log does. Some businesses use a simple spiral notebook or 3-ring binder — but these tools are easily lost, poorly constructed, and information is difficult to find and maintain. In other businesses, a pre-printed notebook such as a CommLog or Red Book may be used — although these are expensive and searching for data or lost information is very time consuming.
Q.3 What types of categories can be used in the Daily Log?
The TimeForge Daily Log is extremely flexible, and the Daily Log categories can be organized in many different ways. Depending on the needs of your business, you could have categories for: deposit logs, employee write-ups, maintenance requests, employee hires and birthdays, sales, special events, reservations, purchase notes, or anything else you can think up. Categories can be organized in any way that meets your business needs.