Entitled A Look Into the Leading Chains of the Casual, Fast Casual, Quick Serve, and Family Restaurant Segments, Chain Store Guide (CSGIS) recently published an whitepaper describing Point of Sale (POS) systems currently being used by various national restaurant chains.

There is some interesting information in the whitepaper, which is an examination of the data that Chain Store Guide has been collecting for years, and makes available in some of their products. The paper looks at the average age of POS hardware and POS software in use at the top five restaurants for several segments of the hospitality industry, including:

  • Fast Casual (Panera Bread, Chipotle Mexican Grill, P.F. Chang’s China Bistro, Boston Market, Captain D’s, etc…)
  • Casual (Applebee’s, Chili’s, Outback, Olive Garden, T.G.I Friday’s)
  • Quick Serve (McDonald’s, KFC, Burger King, Subway, Pizza Hut)
  • Family Restaurant (Denny’s, Cracker Barrel, Golden Corral, Bob Evans, Waffle House)

According to their data:

  • The top 5 fast casual chains have Point of Sale hardware that is almost 7 years old, and Point of Sale software that is just over 5 years old (on average).
  • The top 5 casual chains have Point of Sale hardware that is about 6 years old, and Point of Sale software that is right at 9 years old (on average).
  • The top 5 quick service chains have Point of Sale hardware that is right at 4 years old, and Point of Sale software that is just over 3 years old (on average).
  • The top 5 family chains have Point of Sale hardware that is just over 7 years old, and Point of Sale software that is more than 9 years old (on average).

You can read the full Chain Store Guide report here.

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