December 2, 2014

Happy holidays from the TimeForge team! Here are a couple of recent updates that you may find helpful in the future.

Increased Leave Type Functionality

We’ve added new functionality to the Leave Type Setup page to give you even more flexibility when creating PTO and other leave types. Now, you can designate how many hours an employee must work within a given pay period before they can accrue a Leave Type. Additionally, you can stipulate the amount of hours that must be accrued before the employee is able to use that time. These are great tools to use if you don’t want employees to accrue Leave until they’ve worked overtime, for example, or if you don’t want them to use a leave type unless they can take a full day off (8 hours).

The new features are highlighted in red below. In this example, an employee will receive 1 hour of PTO every hour they’ve worked after they hit 80 hours in the pay period. But, that employee won’t be able to use the time off until they’ve accrued 8 hours.

 

Employee List Report with Termination Dates

We’ve added a new HR report called the “Terminated Employees List Report”. This report helps you keep track of any employees who have been dismissed within a date range that you select. This is a great tool for checking your monthly turnover or for simply tracking which employees have recently been let go. This report can be run from the schedule reports page.

 

August 15, 2014 

 

Hello, everyone!

We’re always trying to improve the TimeForge experience for all our users. That’s why we’re especially excited about our conversion of code, which we’ll be wrapping up in the next few weeks. Basically, we’ve been updating every line of our code (the “magic” behind the scenes of TimeForge) to make things run more seamlessly and efficiently. The code conversion should also boost the speed at which we can add new features. Although this process has been challenging, we’re nearing the end and are confident that all of our users will experience the benefits.

Here are a couple of other updates we’ve been working on.

Employee Attendance with All Payroll IDs Report

We’ve added a new employee attendance report that also shows every payroll ID. In addition to showing the start/end times, regular and overtime hours, and break times for employees, this report includes the payroll ID for each location, department, position, and employee. This report is great for managers and accounting teams who need a quick reference of  any particular payroll ID.

24 Hour Time on Reports

We’ve added a new personal setting in the “My settings” tab for managers. You can now choose a default setting for certain reports to display in 24 hour time as opposed to an AM/PM time format. Currently, this functionality exists for certain schedule reports, but we are working to add this to all reports including attendance and HR. Although this setting will change the default format, you can always quickly change between these two settings on the report configuration page while running a report.

June 27, 2014 

Happy Friday, everyone!

Here are a couple of updates we’ve recently added that can help you get even more out of TimeForge.

Expiring Certifications Report

You can now run a report that will notify you of the date when an employee’s certifications will expire. This is great for staying on top of things like work permits and certifications (like CPR or Servsafe), so that you always know your employees are eligible to work.

Leave Type and Unavailable Alert

TimeForge now offers a couple of new notifications for when employees request time off. You can choose to be notified when an employee submits a request to use a leave type. You can also select to be notified when an employee submits an “unavailable” request (“does not want to work”, and “is unavailable to work”). This way, if managers only want to be informed when employees want to use sick time, PTO, or any other leave type, they won’t be receiving emails for simple “unavailable”requests.

June 17, 2014

Manager Email for PTO Approval

Managers who are allowed to approve PTO and other Leave Types are now able to receive email notifications that a time off request has been submitted from another manager. This way, if one manager wants to put in for time off, but company policy prohibits managers from approving their own PTO, another manager can be notified via email to approve/deny the request.

Attendance Reports for Deleted Departments

We’ve added the ability to view attendance from deleted departments. Now, if you had any attendance entries in a particular department that’s since been deleted, you’ll still have the option to choose that department when running a report. The deleted department will appear with an asterisk next to the department’s name. An example is given below where the deleted department is outlined in red.

Note: There must be attendance in the deleted department for it to be available on the report. Additionally, if departments don’t immediately appear for selection, first input a date range and departments will appear for you to choose. 

 

Attendance Notification and Breaks

 The option displayed below gives managers the ability to receive notifications when an employee is nearing their maximum weekly hours. This number is first based on the employee’s weekly maximum, and then on the weekly maximum for the location. For example, if your watching your part-time employee’s hours so that they don’t go over 29 hours in a week, which could affect your company in regards to Obamacare, you can set this option to alert you when they hit 28 hours so that you know to send them home.

This option now calculates breaks in real time. So, if your employee is on a paid break when they reach their 28th hour, you will still receive an alert that they are nearing their weekly maximum.

 

May 26, 2014

Invoices

We’ve added the ability to view your TimeForge invoice as a PDF. This functionality also provides you with the ability to print your invoices. The information on the invoice includes the invoice number, TimeForge plan, reseller information, and payment options. You can easily access your invoices from the “Payment Options” page. Alternatively, if you have administrative access, you can simply find your invoices from the “Admin” page.

PTO and Leave Types

We’ve added new functionality to the PTO approval process. Now from the “Approval Managers” tab on the “Leave Types” page, access can be set for managers that allows for three different options. Managers can either:

  • approve everybody’s PTO including their own,
  • approve everybody’s PTO other than their own,
  • or not able to approve any PTO whatsoever.

Additionally, we’ve added a new way to create Leave Types.

This new concise view of the Leave Types allows you to quickly set-up and customize your Leave Types. First, you select your start and end days. So, if you want to accrue for the month, you could put the start day equal to 1 and the end day equal to 30. Alternatively, if you accrue for the year, you can put 1 for the start day, and set the end day equal to 365. You also select the carried amount (if they carry over a set amount of hours) or the carried percentage (if the carry over is a percentage instead of a set amount). Lastly, you designate how many hours are accrued for the period as well as the maximum number of hours that the employee can accrue.

Note: If used, these options will override the other options on the screen.  

New Reports

The “Daily Schedule, Attendance, and Hourly Sales Cheat Sheet” report allows you to keep track of your schedule, attendance, labor costs, and sales all in one document. With this report, you can see your labor variance and compare that to your hourly sales for any given day. So, if you want to quickly see your daily labor variance, find out who’s been consistently late, track labor costs, and keep an eye on your sales, you no longer have to shuffle a bunch of papers around or keep track of this information by yourself. TimeForge does it all for you.

The “Locations Flag Report,” can be very handy for businesses using multiple locations. This is a corporate report that summarizes and prints the settings at all locations in your business so that you can quickly identify anything that is set up differently.

Don’t forget, you can set up reports in TimeForge to automatically run and be sent to any email address!

Miscellaneous

  • Customers no longer have to enter daily sales percentages to save a sales category.
  • Manager mode now works with the mobile TimeClock app.

May 5, 2014

Happy Monday, ya’ll! Here’s a few things we’ve been doing at TimeForge to make your experience with us as smooth as possible.

Aloha POS Speed Boost

Previously, customers using the Aloha POS system would experience an occasional slight delay when pulling data into TimeForge. This issue was actually caused by the system looking for too much needless data that wasn’t useful for you. We’ve changed this information so that our Aloha integration can run quickly and smoothly for everyone.

Shift Ranking at Each Location

We’ve added the ability to have independent shift ranking options at each location. Before, if an employee worked at two different locations that used different shift ranking options (either allow or not allow), the system would default to allow rankings. Now, each location will be able to set their own rules in regards to employee shift ranking.

Miscellaneous

  • In both the department and weekly sales, we’ve change the interaction of the sales number. In the past, if the “total sales figure” was over 100, an alert would appear and have the user reconfigure the numbers so that they were exactly 100. Now, as long as your numbers aren’t over 100 by more than two decimal places, you’ll be able to keep those figures.

  • Manager projections can now be entered for future dates.

  • We’ve added 2 new countries to our set up options. Our customers can now select if they are from either the Cayman Islands, or the Turks and Caicos Islands when setting up their TimeForge accounts.

April 21, 2014

We’ve been working on some updates this past week to make your TimeForge experience even more enjoyable! Here’s what we’ve been up to.

OnPay Payroll Export

OnPay has been added to our list of available payroll exports. Alright!

Payroll.png

Badge Reports for ISS45

The TimeForge “Badge Report,” which produces a note card sized scannable barcode, is now available to our customers who use the ISS45 POS. Now, you have the ability to pull employee information directly from your ISS45 POS into TimeForge, and create a scannable ID for any employee.

HR Documents Upload

For the TimeForge customers using Human Resources, the process to upload HR documents to TimeForge has been simplified. Now, your files are uploaded as soon as you select them so that you know your important documents will be saved.

 Coverage Sheet with Breaks

Our new report, “Coverage Sheet with Breaks” shows the scheduled shift for your employees as well as the actual time your employees took a break or lunch. The breaks and lunches show on the report in 15 minute intervals, so the entire day is covered. You can now quickly see if your employees are taking breaks at the right time and for an appropriate length of time.

Miscellaneous

  • The day of the week has been added to shift confirmations so that you don’t have to reference a calendar

  • Customers experiencing issues with the timeclock URL have now been resolved.

  • Customers who had problems with the Open/Bid shift total cost on the 7-Day Schedule report have now been fixed.

  • The “Create New Availability Request” page no longer displays hours if the request is all day.

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April 10, 2014

We’re always working here at TimeForge to make sure you continually have the best  experience possible with your labor management. Here are some of the things we’ve been working on the past few weeks.

A New “Leave Type” Option.

New Leave Type.png

You already know that leave types in TimeForge automatically track how many hours employee’s accrue with things like PTO, vacation days, and sick leave. This new option gives you the ability to control when an employee can accrue a type of leave in respect to overtime. If you check this box, the employee will only be allowed to accrue hours during regular time–not during overtime shifts. If you change any settings, don’t forget to save!

Age Rules

Customers having trouble with the “Next” and “Cancel” buttons not appearing when setting up age rules are now fixed.

Keep an eye out for more updates and feature additions in the next week!

April 8, 2013

We’ve had a few exciting updates go live this weekend!

  • Customers experiencing problems with double breaks are now fixed.
  • Customers experiencing problems with some reports incorrectly calculating holiday pay are now fixed.
  • When editing attendance, managers can now enter start and end times without a colon and without AM or PM.  Also, attendance can be entered in military/universal time.
  • When creating schedules in the weekly view, employees working more than their maximum number of hours or less than their minimum number of hours will appear in red.
  • Employees can now see their scheduled number of shifts and scheduled work hours for the week on the Today page.

Keep an eye on the app store for some exciting new mobile apps!

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April 1, 2013

We’ve been busy busy busy here at TimeForge and a slew of small (and big) features have gone live over the past few weeks! We want to keep you in the loop so here’s a summary of them:
Fixed issues:
  • Customers with double punch problems caused from multiple locations and overlapping attendance entries have been fixed.
  • Many internal improvements have been made to speed up the site (yay!).
  • Sales reports are getting fast…faster…blazing fast!!
  • Some sales related errors on the corporate today page have been resolved.
  • Scheduling Lite no longer includes terminated staff in its count of users.

New features:

  • TimeForge now supports inbound text messages in regards to shift confirmations.  Employees can respond to shift reminder texts with “confirm” or “conf” to confirm the shift and TimeForge wills end back a text saying that shift is confirmed.
  • We have enabled “random” pay periods when exporting payroll.
  • We have made holiday calculations separate of overtime so that holiday pay occurs before overtime pay.
  • Our mobile manager app is now available in the Apple store as well as the Android store!  The app now includes weather and sales metrics for the day.
  • TimeForge introduces Applicant Tracking to help you better manage applicants during the employee hire process.
  • TimeForge introduces the Call To Clock In feature, allowing employees to clock in via phone.
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May 29, 2012

Busy, busy developers… Here’s what they’ve been working on!

  • Some TimeForge users needed the capability to set weekly costs that divide evenly across shifts. Now they can.
  • New forecasting algorithm was only doing one day, it now does 90 days.
  • New average of variance algorithm available – does some cool stuff!
  • Sales issue is being resolved. The cause was a non-obvious presentation of data to the user.
  • Uploading of employee images now works in all browsers.
  • PTO was not calculating correctly for a customer, this has been resolved.
  • Disappearing event column when some events were scheduled for one customer. This is resolved.
  • Shift swap issue was reported and resolved.
  • Upload documents tool now works across browsers.
  • Location-level reports now run on the individual location’s time zone.
  • Surepayroll format has been updated (old)
  • Speed for specific customers running on older versions of IE has been improved.
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May 13, 2012

This is what we’ve been working on:


Request number 1281 (ShiftBuilder™ Improvement)

The issue: In some instances, the coverage that the ShiftBuilder™ generates based on Sales or ShiftBuilder™ rules has employees coming in for less time than the minimum duration defined by the user. Basically, the ShiftBuilder™ wants to maintain the coverage necessary, but can’t also follow the user-defined rules that prevent it from scheduling an employee to only come in for 30 minutes or an hour – so it was deciding to “call in” an employee for a short shift (break the minimum duration rule), rather than operate short-handed.

The fix: The ShiftBuilder™ can now follow both the “minimum duration” rules and the “minimum coverage” rules – now it just combines any short shifts to create larger shifts.

 

Request number 1289 (Link Beyond Allowance)

The issue: A user had access to a link that he was locked out of.

The fix: That link has now been modified to ensure allowance compliance.

 

Request number 1284 (New Sales Report)

The issue: A user with several locations needed a new report for their sales data.

The fix: We built him a new report! Sales and Labor Comparison 2

 

Request number 1293 (Auto-Clock Out at Department Level)

The issue: A user was concerned about the effectiveness of the Auto-Clock Out feature. It wasn’t working for them.

The fix: The options needed to be set at the department level, and they hadn’t been. When using departments, many of the Attendance Options are department-specific, so they need set for each department.

 

Request number 1294 (Aloha Tips v. Gratuity)

The issue: A user needed a differentiation between gratuity and tips, and that wasn’t supported by the TimeForge Aloha translator they had installed.

The fix: Now, when using Aloha Translator 2.5.2, gratuity can be separated out from the regular tips.

 

Request number 1301 (AM/PM Calculation in Attendance)

The issue: There was an issue with the Attendance calculations with shifts spanning noon or midnight, if the account has Events, and the shift is tied to an Event.

The fix: Some new queries are showing up to look for miscalculations and prevent this issue. (The software now has a “fail-safe” that’s sole purpose is to find miscalculations if they occur)

 

Request number 770 (New Availability Reports)

The issue: We had several requests for new availability reports!

The fix: We added them! They are available in your account – go check them out!

 

Other items:

A potential fix to solve the QuickBooks integration name issue has been done.

Some bulk editing fixes have been completed.

New weather polling is being done by weather underground. We now retain the highs and lows for the day, as well as precipitation. This was added for our customers in industries with sales affected directly by weather conditions.

An issue for emailing schedule reminders has been fixed.

 

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April 30, 2012

 

Request number 1274 (Switch between Daily and Weekly View)

The issue: The Scheduler wouldn’t let you switch out of your default view if there were no shifts on the schedule, so if you were just starting to build a schedule from scratch, you couldn’t switch to any other Schedule Views until you added a shift!

The fix: The developers modified this to allow you to go wherever you want to, regardless of whether your schedule has any shifts in it!

 

Request number 1276 (PTO in Payroll Export)

The issue: There was an unexpected issue with paid time off, where the PTO would be approved but wasn’t showing up in the payroll export.

The fix: The developers got the issue sorted out and now PTO displays appropriately in the payroll export.

 

Request number 1278 (Enforcement Overrides)

The issue: Manager overrides on schedule enforcement required a username and password at the website level, which can take a few extra seconds to enter if they are long.

The fix: Now, managers can use internal numbers and passwords to do overrides. These are each 4 digits long, and are numbers so they are faster to enter than a username. For example, a username (like “themostawesomemanagerever”) and a password (like “mydogsnameisfluffy1980″) takes longer to type than an internal id (like “2233″) and a password (like “1980″).

 

Request number 1279 (Sage File Export)

The issue: The Sage export needed double-checked.

The fix: The developers double-checked it!

 

Request number 1280 (Choose Employee in Edit Attendance)

The issue: When setting the employee in the “Edit Attendance” page, TimeForge was defaulting to the Corporate Owner.

The fix: TimeForge doesn’t default to the corporate owner anymore!

 

Request number 1285 (Change Department During Shift)

The issue: While an employee was still clocked in, Manager or Supervisors (whoever has the permissions) were unable to change which department that employee was clocked into until after they clocked out.

The fix: Now users with the correct permissions can change which department the employee is clocked into while that employee is still clocked in.

 

Request number 1275 (Weighted Averages)

The issue: We have been working fiercely to add more functionality to TimeForge’s Sales Forecasting!

The fix: We now have implemented a Weighted Averages feature to the Sales Forecasting tool.

 

Request number 1226 (Quickbooks)

The issue: The Quickbooks integration wasn’t working as it should.

The fix: The Quickbooks integration now works with the new QB SDK versions 11 and 12!

 

Other items:

Reports are now emailed out based on the timezone for the location and/or corporation

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April 20, 2012

Here’s what we’ve been working on:

Request number 1270 (Importing Sales)

The issue: When importing sales, TimeForge was not importing the first row because that is usually the header row. This was causing the import tool to exclude one row of sales for a user who does not include a header row.

The fix: The software now determines whether a header row is present so sales are not missed.

Request number 1260 (On-Screen Keyboard)

The issue: The on-screen keyboard was not available for users when declaring tips, so they were forced to use a keyboard or declare their tips via a manager at a later time.

The fix: The on-screen keyboard is now available to users for declaring tips.

Request number 1254 (ShiftBuilder)

The issue: The date or day in the ShiftBuilder required scrolling, which was inconvenient.

The fix: The ShiftBuilder date or day is now available without scrolling.

Request number 1249 (Corporate On-Screen Keyboard Settings)

The issue: The on-screen keyboard is awesome, but one of our users needed more options to be available at the corporate level, so that the settings applied globally.

The fix: The on-screen keyboard’s settings can now be set globally from the corporate level. Options include a full keyboard, a 10-key keyboard, or no keyboard.

Request number 1248 (Attendance Options for Departments)

The issue: Some users who use TimeForge Departments need employees to be clocked into their “default” departments automatically, while others need their employees to be “unassigned” while clocking in, for managers to “assign” correctly later.

The fix: There is a new setting inside of the Attendance Options which allows each location to decide how employees are added, be it to the employee’s default department, or as “unassigned”. We can also notify managers of employees who are “unassigned” to make sure these employees are properly “assigned” to correct departments so that payroll is processed properly.

Request number 1247 (Future Sales)

The issue: Some TimeForge users, like caterers know their actual sales in advance, but TimeForge would not allow actual sales to be entered for the future, as most industries do not have the ability to know their future actual sales!

The fix: Actual sales can now be entered in for the future.

Request number 1246 (Edits when Switched User)

The issue: When making edits while switched into another user’s account, TimeForge’s audits were recording the wrong person as making the edits.

The fix: TimeForge now properly records the actual person making the edits, rather than the person who had been “switched into”. So, a user can’t switch into another user’s account to make it look like someone else made the edit.

Request number 1239 (ADP Double Overtime)

The issue: The TimeForge ADP payroll export did not support double overtime as a separate column. This is a necessity for TimeForge users in California.

The fix: When exporting overtime and double overtime to ADP, there is a new column with the double overtime, for proper payroll processing.

Request number 1238 (Mobile Attendance Costs)

The issue: The attendance costs were not rounding properly on the TimeForge Mobile App.

The fix: They do now!

Request number 1237 (Sales Forecasting)

The issue: One of our users is finding that his Sales Forecasting is not what he expected.

The fix: TimeForge needs more data to make an accurate forecast. We are building a Restaurant Manager POS Sales Integration to ensure that more Sales data can be pulled into TimeForge.

Request number 1217 (Per Shift Costs)

The issue: Employee pay rates were not calculating correctly when the employee’s pay was “per shift” and was using the TimeClock.

The fix: Costs are now calculating correctly when a user sets the cost to be “per shift” and uses the time clock.

Other items we solved:

Text message reminders for shifts now have the date on them.

When clicking on “Show employees at the location”, managers can change any employee for any department, even those that they do not belong to.

 

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April 9, 2012

Here’s what we’ve been working on for this version:

Request number 1207 (Canadian Providers)

The issue: We didn’t support enough Canadian cell service providers, so some Canadian customers’ employees were unable to receive text message notifications.

The fix: We now support some new SMS and text message carriers for Canada, including Fido.

Request number 1213 (California Double Overtime)

The issue: Because our reports don’t have a separate field for double overtime, it appeared to not be calculated correctly. It was calculating correctly, just not being displayed separately from the regular overtime (1.5x or “time and a half”). This generally only affects users in California.

The fix: No fix was necessary, because it was calculating correctly. However, the developers are looking into reports to determine if an alternative is going to be necessary to prevent overtime confusion.

Request number 1218 (Location Cost)

The issue: One of our users has a POS integration, and the installer in this integration does not have a value set, causing the account to not calculate the location cost.

The fix: We set a value on that user’s installer.

Request number 1222 (Daily View Pop-Up)

The issue: The Daily View pop-up was not always calculating the correct number of shifts per employee for the schedule, depending on the start day of the week.

The fix: The Daily View pop-up calculates the number of shifts correctly now, regardless of the start day of the schedule.

Request number 1225 (Forecasting Improvements)

  • On the Sales Categories page, we now show the last time that the TimeForge system forecast was run, and you can request to “Reforecast”, forcing the software to re-run the forecasts for that location within the next several minutes (20 – 30 minutes).
  • A new field for the sales category allows you to determine how much data is needed to do an “accurate” forecast.  This is currently defaulted to 1 year.
  • A new sales option allows you to forecast 24 hours per day, or to forecast only the open hours.

Request number 1227 (Printing Hours)

The issue: Some users need to print overtime and regular Attendance hours.

The fix: Now you can print overtime and regular Attendance hours when these are moused over.

Request number 1230 (SurePayroll Export)

The issue: The SurePayroll export stopped working.

The fix: The SurePayroll export works again!

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April 6, 2012

What we’ve been working on for this update: A much faster Daily View, Weekly View, and Today Page.  These should load in around 2 – 4 seconds in most cases.

 

Request number 1152 (Attendance Copied)

The issue: When copying an employee’s scheduled shifts into their attendance (this is used for employees who don’t need to clock in, but their pay should be calculated in attendance costs), there was an issue while copying them nightly.

The fix: “Copied” Attendance entries work fine now, with no known issues!

 

Request number 1155 (New Upload Tool)

The issue: We needed a newer upload tool for uploading data.

The fix: Jose, Daniel, and Rodrigo built a beautiful data upload tool.

 

Request number 1199 (Scheduled Reports)

The issue: When scheduling reports to be automatically emailed to you, the subject line was ambiguous, so if you had several reports scheduled, you had no way of knowing which report you were opening until you opened it!

The fix: The name of the report is in the subject line of the email!

 

Request number 1204 (Admin Termination)

The issue: Occasionally, the account holder in TimeForge (the one who signed up for the account/ receives the “payment notification” emails) would terminate himself. If an account holder is terminated (this could only be done by the account holder), the account is no longer considered active, and all other employees would be unable to access the account – because there was no “accountable” person for the account.

The fix: If you are the account holder, you cannot terminate yourself. You must first give someone else the “account holder” responsibility, then you can terminate yourself.

 

Request number 1205 (IP Recording)

The issue: Some users would like to know from which IP addresses users who modify attendance are doing the modifying. Basically, if a user (who has been granted permission to modify attendance) is modifying attendance entries for an employee, management wants to know which IP address the user is modifying from – whether the “modifying” user is making changes from home or work, etc.

The fix: TimeForge now records the IP address of any changes made to attendance for auditing.

 

Request number 1210 (Department Payroll Approval)

The issue: Some users with departments were approving payroll with shifts that had no departments assigned to them. This can  hinder payroll processing, depending on which payroll provider and export method you use.

The fix: You cannot approve payroll if you have departments and there are shifts that aren’t assigned to a department. Additionally, there are alerts on the Today page if this is the case.

 

Request number 1211 (POS Positions Sync)

The issue: Some POS systems were taking longer than we’d like to synchronize. This was caused by some tiny things that could be improved, like syncing all positions instead of just syncing the positions that have changed since the last sync. (If nothing has changed, there’s no reason to look for changes, right?)

The fix: Some of the POS systems can sync only the positions that have changed – making the sync faster!

 

Request number 1212 (POS Employees Sync)

The issue: Just like Request 1211, some POS systems were taking longer than we’d like to synchronize. This was caused by some tiny things that could be improved, like syncing all employees instead of just syncing the employees that have changed since the last sync. (If nothing has changed, there’s no reason to look for changes, right?)

The fix: Some of the POS systems can sync only the employees that have changed – making the sync faster!

 

Other items that we worked on:

Some customers were finding that when they tried to save Attendance Options, the page was “locking up” because of Bid Shift email settings. This should be resolved with a much faster sending of data on our end. When we say much faster, we mean TimeForge went from about 10 hours to send out Bid Shift emails, to less than 30 minutes to send these out!

SurPayroll export should be working again!

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March 30, 2012

This update brings “Version 1193” up and running on the server.

What we’ve been working on for this update:

Request number 1203 (Locked Out User Issue)

The issue: A user’s employee was locked out of being able to log in!

The fix: We figured out how to let him modify his credentials and log in.

Request number 1202 (Alerts)

The issue: Alerts weren’t specific enough for users with POS integration.

The fix: Alerts with a POS are more specific (telling the user which schedule and/or template and/or location that users are still active, when they cannot be terminated).

Request number 1201 (ADP “Don’t Export” Option)

The issue: A user needed the option to not export the hourly rate to ADP, because managers were updating the hourly rate in ADP and not in TimeForge – causing TimeForge’s hourly rate to be out of date, but override the changes made in ADP, reverting the hourly rate in ADP back to the “not-updated” rate in TimeForge. It was a “who wears the pay rate pants” issue between TimeForge and ADP.

The fix: TimeForge added an option for that user to not export the hourly rate to ADP, letting ADP be the “master record” without TimeForge overriding it with every export.

Request number 1200 (T-Mobile)

The issue: There were some weird things happening when TimeForge sent text messages to T-Mobile users.

The fix: It’s fixed!

Request number 1198 (Emails)

The issue: A user added two employees and they were unable to log in using their email addresses – the same method that all other employees were logging in.

The fix: We set these users up with usernames and password, and that worked for one of them. The other one is Request number 1203 (also solved)!

Request numbers 1196 and 1197 (SurePayroll)

The issue: The TimeForge SurePayroll export was having some issues. It was formatted as “Employee work hours per shift” per line, instead of “Employee work hours per period” per line, and it was re-formatting hours into “1 digit” when opened in “spreadsheet” reader programs instead of text viewer programs.

The fix: The SurePayroll format is now two digits and formatted so that the export works seamlessly.

Request number 1192 (Modified Punch Report)

The issue: A user needed a report of only “Modified Punches” (only those Attendance entries that have been changed after they were entered) to compare to their HR documents and files for record-keeping.

The fix: We built the report!

Request number 1191 (Syncing)

The issue: Syncing employees and positions to TimeForge was taking about 12 minutes for some users!

The fix: It now takes less than 1 minute!

Request number 994 (Emergency Contact Report)

The issue: A user needed a report of emergency contacts for their employees.

The fix: We built the report!

Request number 1134 (Terminated Staff)

The issue: Terminated staff were being displayed in the pop-ups when looking at preferences.

The fix: Terminated staff aren’t displayed there anymore – they are “hidden” like they are supposed to be.

Requests that were solved, but not given numbers:

Some significant speed improvements that Gurkan has done around the application… the Daily View now loads in around 2 – 5 seconds for just about any schedule (much faster for most users). The Today page and Corporate Today page now load a bit faster (using our roll-up tables).

Some other bugs that Daniel has tackled for a user.

 

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March 20, 2012

It’s been a while … there’s a LOT here! This update is called “Version 1180″.

Request number 1162, 1178, and 1189 (Shift Range Rules)

The issue: A user needed the ability to enter ranges of sales data into the ShiftBuilder.

The fix: You can now use the Shift Builder with ranges of sales.  IE, from 100 – 150 in sales, I need 3 employees.  This rule is exclusive of all other rules.

Request number 1188 (Double Employees in Bid Shifts)

The issue: Individual employees were showing up as having bid multiple times for the same shift.

The fix: We fixed it! Employees can only bid on a shift once now.

Request number 1184 (Position Needed to Clock In)

The issue: A user’s employee was unable to clock in.

The fix: We added a position to that employee. Employees without positions assigned to them cannot clock in because TimeForge doesn’t know “what” they are clocking in as.

Request number 1175 (Monthly View Last Day)

The issue: There was a bug where last day of the month was sometimes not showing up for users who were scheduling my month.

The fix: The last day of every month shows up in the Monthly View of the schedule now!

Request number 1174 (Shifts)

The issue: One of our users wasn’t able to find some shifts.

The fix: Unfortunately, we couldn’t fix it, because we were unable to reproduce the problem.

Request number 1105 (Text Messages)

The issue: Text messages that were sent were ridiculous and often “cropped” by text providers, because the TimeForge introduction words were so excruciatingly verbose! If you sent “please receive this as a text message?” it sent:  “Anthony,Audrey Presley has sent you the following message: Please receive this as a text message?Please do not reply to this email.  If you have any questions or changes, notify your work place.To change your TimeForge settings, please login at <a target=”_blank” href=”http://www.TimeForge.com”>http://www.TimeForge.com</a>TimeForge3417 73rd StreetSuite GLubbock, TX 79423866.684.7191″

The fix: We took away all of that unnecessary stuff, so now your text message look like: “Audrey Presley sent: Please receive this as a text message?”

Request numbers 1170 and 1166 (TimeClock Sync)

The issue: Two of our users’ TimeClocks weren’t syncing to TimeForge like they were supposed to.

The fix: The TimeClocks didn’t have a way to send the attendance information for reasons unique to those users. We fixed it for both of them.

Request numbers 1150 and 1161 (Daily View Chart in IE and Chrome)

The issue: The chart in the Daily View of the Schedule was not lining up with the shifts when viewing it in Internet Explorer or Chrome.

The fix: The chart lines up with the shifts now, and we found that the issue also affected Templates, and fixed it there too.

Request number 1160 (Scheduling Events by Employee)

The issue: One of our users was able to get an employee who doesn’t have the right HR certifications scheduled to an event that requires specific HR certifications.  It was only happening if you were scheduling by employee instead of by position.

The fix: HR Certification rules now apply, regardless of how you sort your shifts.

Request number 1151 (View Preference for Employees)

The issue: We had added the ability for users to set a preference as to which Schedule View (Daily or Weekly) they wanted to set as a default. Employees were also given this option, even though they can’t access the schedule in the same way managers could (IE they had a setting that didn’t do anything for them).

The fix: We took this unnecessary preference setting away from employees.

Request number 1142 (Department ID’s)

The issue: A user needed to have multiple departments with the same department ID’s.

The fix: TimeForge now allows that.

Request number 1119 (Aloha “NOPRINT”)

The issue: In Aloha, there is a field called “NOPRINT” which, if set on a position, marks the position as salaried, rather than hourly.

The fix: Well, now we know!

Request numbers 978, 1010, and 1120 (Multi-site Specific Overtime!)

The issue: This was a long time coming.  Some users needed to be able to select only specific sites to be considered when calculating overtime. Why?  Because if some of the sites are seasonal, overtime may not need to be calculated.

The fix: You can now decide which sites are considered when looking at overtime, and which are not.  For example, if Sarah gets overtime everywhere, then all of the sites she works needs to have overtime set (either 1.5, 2.0, or CA OT).  However, if she only gets overtime at the “50th Street” location, then the other locations can have their overtime turned off (inside of the Set Up -> Settings).

Request number 1102 (Overtime Reports Include Today)

The issue: Overtime reports were including “today” twice (once as a schedule, once as attendance).

The fix: The reports now only include the attendance (not schedule) for today.  Also, a new overtime report that shows only hours is now available.

Request number 1117 (Speed Improvements on Sales Reports)

The issue: Some of the Sales reports were taking 3 to 5 minutes to run!

The fix: We’ve whittled those Sales reports down to take less than 30 seconds. This is the first step in a series of speed improvements.

Request number 1066 (Hiding Zeros)

The issue: Two Sales reports were listing zeros in the row, even if the whole row was nothing but zeros.

The fix: Now, those two reports will hide zeros on the row, if the whole row is zeros… These reports are “Sales Breakdown by Date and Department” and “Daily Sales Breakdown by Date and Department”.

 

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March 08, 2012

Here’s what we’ve been working on! This update was called “Version 1151”, and it included these requests:

Request number 1133 (Monthly and Weekly View Sorting)

The issue: When you were looking at your schedule in Monthly View or Weekly View, the position and employee boxes weren’t sorting.

The fix: Now, if you choose to sort the schedule by either employee or by position, that choice applies correctly.

Request number 1012 (Unformatted CSV Reports)

The issue: There weren’t enough reports. Don’t get me wrong, we have a ton of reports, but most of them are not directly available in an unformatted CSV (but you can always export all of our reports to Excel). One of our users needs unformatted CSV’s to properly record and calculate formulas for their business.

The fix: Several new CSV reports have been created.

Request number 1146 (Random schedule costs calculator issue)

The issue: This one was tricky. If on one day, one employee was scheduled to work two different shifts for two different positions, and those positions had different pay rates, the Schedule costs calculator was averaging the pay rates for the two positions when calculating the cost of the second shift.

The fix: The schedule cost calculator doesn’t do the “second shift position with a pay rate shift in a day” averaging anymore!

Request number 1141 (Attendance in Seconds)

The issue: When editing attendance, some users were finding that the calculations given by TimeForge seemed different from what the calculations should have been. This was caused by the attendance being recorded in seconds, but only displayed in minutes. So, if an employee clocked in at 12:00 PM and clocked out at 1:00 PM, the calculated hours might be displayed as 0.98 hours instead of 1 hour. This happened because the employee actually clocked in 50 seconds after 12:00 PM (12:00:55 PM), making their shift last 55 minutes and 5 seconds (instead of 60 minutes). So, the calculations were correct, there just wasn’t any explanation as to why they were correct.

The fix: Now, if you hover over the “In” or “Out” time in the “Edit Attendance” page, you’ll see the seconds.

Request number 1153 (Bid Shifts)

The issue: There were some issues with a bid shifts causing bid shifts to not display when there were two or more shifts available for the same position for the same day.

The fix: The shifts display appropriately now!

Requests that were fixed, but were not assigned numbers:

TimeForge can now do a “full sync”.

TimeForge’s Aloha integration can now sync every 30 minutes!

When a shift runs over DST, the optimizer and AutoScheduler don’t freak out.

When an employee works over 40 hours, but doesn’t trigger any other California overtime triggers, his overtime will be calculated correctly (it wasn’t getting flagged properly before).

When editing breaks, you can only edit the times of the breaks if they are within the time period that was worked. For a little while, it had been possible to end up with a break before the shift even started! The fix we implemented worked, but a long-term revision will be necessary to keep it from ever happening again (the dev guys are fastidiously fixing).

This is what we’ve been working on:

<strong>
Request number 1281 (ShiftBuilder™ Improvement)</strong>

The issue: In some instances, the coverage that the ShiftBuilder™ generates based on Sales or ShiftBuilder™ rules has employees coming in for less time than the minimum duration defined by the user. Basically, the ShiftBuilder™ wants to maintain the coverage necessary, but can’t also follow the user-defined rules that prevent it from scheduling an employee to only come in for 30 minutes or an hour – so it was deciding to “call in” an employee for a short shift (break the minimum duration rule), rather than operate short-handed.

The fix: The ShiftBuilder™ can now follow both the “minimum duration” rules and the “minimum coverage” rules – now it just combines any short shifts to create larger shifts.

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<strong>Request number 1289 (Link Beyond Allowance)</strong>

The issue: A user had access to a link that he was locked out of.

The fix: That link has now been modified to ensure allowance compliance.

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<strong>Request number 1284 (New Sales Report)</strong>

The issue: A user with several locations needed a new report for their sales data.

The fix: We built him a new report! Sales and Labor Comparison 2

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<strong>Request number 1293 (Auto-Clock Out at Department Level)</strong>

The issue: A user was concerned about the effectiveness of the Auto-Clock Out feature. It wasn’t working for them.

The fix: The options needed to be set at the department level, and they hadn’t been. When using departments, many of the Attendance Options are department-specific, so they need set for each department.

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<strong>Request number 1294 (Aloha Tips v. Gratuity)</strong>

The issue: A user needed a differentiation between gratuity and tips, and that wasn’t supported by the TimeForge Aloha translator they had installed.

The fix: Now, when using Aloha Translator 2.5.2, gratuity can be separated out from the regular tips.

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<strong>Request number 1301 (AM/PM Calculation in Attendance)</strong>

The issue: There was an issue with the Attendance calculations with shifts spanning noon or midnight, if the account has Events, and the shift is tied to an Event.

The fix: Some new queries are showing up to look for miscalculations and prevent this issue. (The software now has a “fail-safe” that’s sole purpose is to find miscalculations if they occur)

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<strong>Request number 770 (New Availability Reports)</strong>

The issue: We had several requests for new availability reports!

The fix: We added them! They are available in your account – go check them out!

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<strong>Other items:</strong>

A potential fix to solve the QuickBooks integration name issue has been done.

Some bulk editing fixes have been completed.

New weather polling is being done by weather underground. We now retain the highs and lows for the day, as well as precipitation. This was added for our customers in industries with sales affected directly by weather conditions.

An issue for emailing schedule reminders has been fixed.