by Rebecca Scott, Marketing Intern
While working in retail, I have experienced having an outstanding store manager and having the worst possible store manager you could ever imagine. So what exactly makes a store manager the “best?” Many times, employees may think one store manager is better than another, but store owners may have completely different opinions. Well, the primary responsibility of a store manager is to ensure the store runs smoothly – and that’s a big responsibility. Store managers need to know a lot things, like how to display merchandise, track inventory, assist customers, keep up with time and attendance of employees, and manage the staff. To accomplish many of the tasks that store managers face, it’s important to have a strong relationship with staff.
For store managers, communication skills are key. Part of keeping things running smoothly includes maintaining a team that respects and supports the business. So how exactly do you build such a dream team of employees? First, update your employees more than once a week about changes in the store, whether it’s a change in a sales promotion, a change in uniform, or a change in the arrangement of the store. You are not only their manager, but also their coach. Keep your employees motivated and set new employee tasks for them each week. Be sure to ask your employees if they need anything from you in order to accomplish the tasks you’ve given them. This not only shows that you are interested in their work, but also that you are willing to help them accomplish the tasks you’ve assigned.
Organization is another biggie. Building schedules, following employee availability, and reviewing applications is a hectic routine. Your employees need to see and know that you have everything under control. That means making sure you honor employee availability and requests as much as possible, and scheduling the right amount of people to work each day.
At TimeForge, we simplify your duties as a store manager by giving you the tools and applications you need to keep your business running seamlessly. With our staff scheduling software, we can help you schedule your employees quickly and efficiently. By freeing up some of your time, and improving communication between management and staff, we can help you build a quality relationship with your employees, which will improve morale, productivity, customer satisfaction, and ultimately the bottom line.