We are a few months late getting this bit of news to all of our users — but we were featured (for the second time) by Accuvia, in their monthly newsletter, Foodservice Tech Advisor.  In August, Accuvia featured TimeForge in their annual Back Office issue, featuring some of our recent improvements as part of their industry updates.  The newsletter mentioned important update features such as:

• Fingerprint and Biometric support
• Improved Attendance Reports
• Tracking employee tips and mileage
• Scheduling by Department

More can be read in their actual newsletter, located here.

Are difficult employee schedules practices taking up time at your business? Did you know that TimeForge can reduce turnover, improve retention and increase profits at your business? Sign up today for a free trial!

Managers are More Expensive than Non-Salaried Staff

In many industries including retail, hospitality, food-service, hotels, and manufacturing, salaried management staff are usually several times more expensive than non-salaried staff at the same business. In many cases, one member of the salaried staff can be more expensive than five or six non-salaried staff members. In addition to their hourly-wage, managers are eligible for benefits such as life insurance, health insurance, expensive overtime, or additional perks like free food or discounted merchandise rates.

Schedule Managers to do Management Tasks

Businesses should ensure salaried managers perform managerial tasks while on duty, and leverage non-salaried employees for work-related duties that do not require a manager. Some tasks that managers may be charged with during a regular work day could include performing quality control, placing vendor orders, building employee schedules, training employees, processing payroll, and working with customers. Whatever management does while at work, make sure that it is something that is representative of their cost to the business.

Managers should be able to jump in and work when other non-management staff members do not show up for work or unanticipated spikes in demand require more line workers. This ability implies that the business does a good job of cross training employees, and the business is not overly reliant on any one staff member. However, if it is common practice for managers to mop the floors or clean bathrooms because other staff members do not show up, than a re-evaluation of hiring and staffing practices is recommended.

Managers are routinely asked to create efficient schedules for their business on a weekly, bi-weekly, or monthly basis. Accurately scheduling the work force several weeks in advance provides employees with a defined work schedule and allows managers to estimate upcoming expenses (payroll is often the largest expense in retail, restaurant, hospitality, and similar industries). During the process of preparing an accurate schedule, managers will check employee availability, review request logs, consider federal/state/local and corporate regulations, update employee work preferences, revise employee capabilities and training, make overtime considerations, ensure minimum work hours all while maintaining budgets and other business requirements. The entire schedule process commonly occupies a manager for 10% of every week, costing the business at least several hundred dollars each week!

Changing the Employee Schedule Uses Manager Time, Which is Expensive

In addition to creating the schedule, managers often change the schedule on a daily basis. Employees may become available (and want more shifts), suddenly be unavailable (illness or termination) and not able to work, or forget when they need to be at work. Shift swapping is also common in many industries and requires a manager to spend time on each trade – employees give up shifts that were assigned to them originally, or pick up shifts that others cannot work. A shift or request log may be used for employee initiated shift trades. Managers cannot monitor theft, interact with customers, train employees, or perform quality control at the business if they are in the back-office working on a labor schedule.

To ensure that management staff time is spent appropriately, use technology tools to perform tasks that can be done by computers. Software tools such as TimeForge improve staff retention, and decrease the amount of time that scheduling labor consumes. TimeForge includes a number of additional tools that will assist managers in time management, including a daily manager log book, payroll processing, and other similar tools.

We previously discussed that employee scheduling is hard, time consuming, and costly to a business. Where possible, businesses should use software tools to automate labor scheduling – saving time and money while improving profits makes a lot of sense! Once the employee schedule or the theoretical labor schedule, is complete, it is posted for all employees to see.

What’s the Difference Between Schedules and Timecards?

The time and attendance system is one crucial aspect of managing labor. This system tracks the “actual schedule” worked by staff members. Each employee should have their own “timecard”, although computer systems have improved these paper systems over the years. At a bare minimum, this can be a paper card which has the time and date the employee arrived and the time and date the employee left, printed or stamped on the card. At many businesses, the Point Of Sale (POS) system or Property Management System (PMS) has a built-in time and attendance system which may be sufficient. More sophisticated time and attendance systems are available from payroll vendors, Human Resource (HR) software vendors, and best-of-breed labor management providers like TimeForge.

As each day of the theoretical labor schedule progresses, the following cycle likely occurs:

• An employee arrives at the business

• Before beginning any work, the employee clocks-in (or punches-in) to a time and attendance system, and management must be mindful of early and late clock-ins, and buddy-punching.

• The employee performs their work

• The employee may be given break periods, or meal breaks, some of which may be paid or required by law. These breaks should be recorded for Labor & Industries Audits (L&I Audits), corporate compliance, and to secure against potential labor lawsuits.

• The employee clocks-out (or punches-out), declaring any tips (if necessary), from a time and attendance system

• The employee leaves the business

Use Timecards for Payroll, Schedules to Plan Labor Costs

It is important to pay payroll expenses from the time and attendance system, and not the theoretical labor schedule. If management pays the employee directly from the theoretical labor schedule and the employee arrived later than scheduled, then the business is paying too much to the employee – reducing profit. If the employee arrived earlier than the theoretical labor schedule suggested, the business will not lose any money by paying from the schedule - however, a number of regulations are violated by not paying the employee for actual time worked. Employees, in all industries, are notorious for arriving to work 15-minutes earlier than scheduled, or leaving 10-minutes later than scheduled, requiring that employers pay appropriately for worked time. To ensure compliance with regulations and to reduce the loss in profits, the correct way to pay employees is with the clock in / clock out times from the time and attendance system.

Is employee scheduling complex at your business? Are you making the best possible labor schedule? How much time is thrown away while making a schedule every year? Did you know that TimeForge can reduce turnover, improve retention and increase profits through employee scheduling at your business? Sign up today for a free trial!

Lubbock, TX – May 28, 2008 – Making a great work schedule week after week is often a painful managerial chore for businesses of all sizes. However, the increased store profits, lower turnover, and improved employee morale make employee scheduling software a worthwhile investment. Many operators in the restaurant, retail, and hospitality industries create labor schedules by hand using pen-and-paper methods that can consume up to seven hours a week in managerial time – an expense of more than $12,000 per year in manager time building and managing the labor schedule! Operators using spreadsheets still spend at least two hours a week scheduling labor.

Well-chosen software solutions can help operators control labor and increase profits, without incurring great expense. For example, TimeForge, a web-based labor scheduling product tightly controls employee labor costs and reduces turnover by providing a simple-to-use solution for scheduling employees. The TimeForge software program, available at http://www.TimeForge.com, ensures that managers spend more time “on the floor” and less time in the back office scheduling employees.

The most recent version, released on May 27, 2008 includes a number of improvements to the software and continues to build on TimeForge’s success as a quick, simple, and affordable scheduling solution for businesses of all sizes. According to Michael, the proprietor of Tiara Cafe in California, “The TimeForge scheduling system has not only increased our efficiency tremendously; decreased the errors in what is normally an error prone environment; it has also saved us ten times what it costs us each month.”

TimeForge turns employee scheduling into an automated task that can be performed in a few minutes every week – improving store profits by thousands of dollars every year for the store. Some advantages of the new TimeForge include:

• TimeForge now includes the ability to track employee tips, which can be entered when an employee clocks out, or later by management!
• Schedules and templates can be organized into departments (similar to folders) to easily differentiate between “Front of House” and “Back of House” schedules.
• New attendance reports are available for supervisors and managers.
• Managers can easily see why an employee cannot be scheduled – regardless if the employee is already scheduled at another location or in a conflicting shift, or if the employee is unavailable.
• Locations / stores / units can be organized into a Corporate Hierarchy so that managers can monitor scheduling practices for groups of locations.
• Many other improvements!

Independent and chain operators alike can benefit from the many time saving and profit improving features of labor scheduling systems such as TimeForge. Get back on the floor today!

About TimeForge
TimeForge is the premier employee scheduling software, designed to provide fast ROI benefits to the business, and to meet the growing demands of the work force. TimeForge.com is affordable software that works with both independent and chain operations in retail, hospitality, and many other industries. For more information about TimeForge, and to sign up for a free trial, visit the website at http://www.TimeForge.com

There are many techniques for scheduling employees, and we realize that each organization schedules labor differently. Within TimeForge, managers are able to restrict employee schedules based on minimum and maximum weekly hours (such as: “Alex should be scheduled for more than 20 hours but less than 30 hours a week”) and minimum and maximum daily shifts (such as: “Sarah should not be scheduled for doubles”).

The TimeForge AutoScheduler™ system will do its very best to make sure your needs are met, and if you schedule employees manually, it will warn you when your employees exceed or drop-below your specified values.

However, users of TimeForge can now limit employees to a minimum and/or maximum number of shifts per week (such as: “Joe should receive between 3 and 4 shifts a week”).

Just one more way we are making labor scheduling easier!

How long does it take to make your employee labor schedule? It should take less than 5 minutes! Did you know that TimeForge can streamline and minimize labor costs through effective employee scheduling at your retail business, restaurant, bar, club, or hotel?

We are pleased to announce TimeForge version 1.9 – the easy-to-use employee scheduling program for food-service (restaurant, bar, club), hospitality (hotel, motel), and retail companies.

Thank you to our users who provide priceless feedback about the software can make their lives easier!

This version provides significant enhancements to all TimeForge users, and includes several dozen new and improved features. Some of our time-saving improvements include:

• Many areas of the scheduling system, including the creating schedules from templates, publishing a new schedule, and deleting schedules are significantly faster.

• A new field is available for employees, which allows managers to enter an identifier for tracking the employee (such as an internal employee number).

• Internationalization! TimeForge now works in Canada, the United Kingdom (England), Australia, Ireland, France, Spain, Scottland, and many other countries. The best labor scheduling system from the US is now available to anyone, anywhere. In fact, if you are a multi-location (or multiple unit) operator, with stores in different countries or locales, TimeForge will appropriately manage notifications for the whole team.

• Do you schedule more than one location from within your TimeForge account? The improved scheduling system in version 1.9 will automatically disable employees that are already scheduled to work at other locations. TimeForge already disables employees that are scheduled to work on other conflicting schedules.

• Day parts have been renamed “Work Periods”, which is … simple. More improvements with “Work Periods” and “Day Parts” are coming in Version 2.

• A number of minor bug fixes, improvements to Internet Explorer 6, and other changes.

Of course, we look forward to your ongoing comments about changes to the TimeForge scheduling system.

How long does it take to make your employee schedules? It should take less than 5 minutes! Did you know that TimeForge can streamline and minimize labor expenses through effective employee labor management at your retail business, bar, club, or restaurant.

What is FindApps.com? FindApps is a comprehensive guide to hosted applications (also known as Application Service Providers or ASPs). They currently list several thousand applications which require no installation, no updates, and no service contracts (like our own labor scheduling program). It’s a resource that every business owner should have saved in their Bookmarks.

What kinds of things are on FindApps.com? Although many of the programs listed on FindApps.com are “generic” in nature and apply to anyone who uses a computer, some of their listed programs apply directly to TimeForge.com employee scheduling users.

Some of the categories that you may be interested in reviewing include:

• Human Resources (employee reviews, background checks, benefits management)
• Utilities (backups and virus scanning)
• Accounting and Finance (payroll and online accounting)

TimeForge is posted in the employee scheduling section of FindApps.com

How long does it take to make your employee schedules? It should take less than 5 minutes! Did you know that TimeForge can streamline and minimize labor expenses through effective employee labor management at your business, bar, club, or restaurant.

We are pleased to announce TimeForge version 1.9 – the easy-to-use employee scheduling program for food-service (restaurant, bar, club), hospitality (hotel, motel), and retail companies.

Thank you to our users who provide priceless feedback about the software can make their lives easier!

This version provides significant enhancements to all TimeForge users, and includes several dozen new and improved features. Some of our time-saving improvements include:

• Availability and requests both received drastic improvements for both managers and employees. You can now view weekly availability on a continual basis on a calendar. Availability is color-coded based on when employees “want to work”, are “available to work”, “do not want to work”, and are “unavailable to work”. Requests awaiting manager approval are also displayed for employees. This is what the improved requests look like:

• In addition to the calendar view of requests, TimeForge users can quickly make new requests, or change availability by using “drag and drop” techniques. Each day of the week is split into hourly segments, and you can now click and drag to create schedules in a single click. Of course, our flexible scheduling system still allows users to build both simple and complex requests!

Of course, we look forward to your ongoing comments about changes to the TimeForge scheduling system.

How long does it take to make your employee schedules? It should take less than 5 minutes! Did you know that TimeForge can streamline and minimize labor expenses through effective employee labor management at your retail business, bar, club, or restaurant.

The Nation Restaurant Association is forecasting a shortage in workers over the next several years, as the growth of the hospitality sector surpasses the available labor force. Instead of hiring new laborers, many growing operators will need to maximize their existing workforce – and supplementing trained workers with advanced technology solutions is a wise decision. Shorter training times, tighter staffing, faster service times, improved accuracy, and more consistent product quality are just a few of the benefits of blending technology and employees.

Restaurant Business, one of the nations leading restaurant and food-service publications, recently featured an article on the topic of “High Tech Takes on Big Labor”, focusing on many relevant technology advancements including:

• Pay-at-the-table technology (Faster table turnover which means more sales with fewer employees)
• Wireless order taking (Directly enter orders into the POS system, servers can focus on guest satisfaction)
• Web-based employee scheduling (Build schedules faster and notify employees of upcoming work, reduces overhead drastically)
• Online ordering (labor is not needed to field phone calls, enter orders, or pay customers)

A number of technology vendors were highlighted in the article, including TimeForge.com

Some of the scheduling related vendors mentioned in the article include:

• ASI’s Restaurant Manager Labor Scheduling Module that generates staffing rosters and then can be printed, posted to the website, emailed, or sent as text messages.

• CrunchTime!’s Labor and Workforce Management tool which is a web-based solution that interfaces with various POS and HR systems.

• HotSchedules web-based product which offers enhanced reports, rule-based auto-scheduling and POS integration.

• Deterministic’s Labor System is a web-based labor forecasting and management program.

• MacromatiX’s Scheduling and Labor Management product is a web-based QSR and fast-casual scheduling program which alerts managers when labor is “over” or “under”.

• MICROS Systems has a new mylabor product (part of the mymicros.net suite), offering a web-based labor management tool.

• TimeForge.com is a web-based scheduling system designed to keep management on the floor, and reduce turnover by keeping employees “in-the-loop”. The software builds a complete schedule in just a few seconds, and can be manually adjusted to meet specific needs of the business. Employees receive daily reminders about schedule changes, through the website, email, and text messages – and workers can trade shifts online, read messages from management, and request time off (or change their availability).

How long does it take to make your employee schedules? It should take less than 5 minutes! Did you know that TimeForge can streamline and minimize labor expenses through effective employee labor management at your business, bar, club, or restaurant.

Our team is proud to announce the latest version of simple employee scheduling … TimeForge version 1.8.6! This version includes a number of minor bug-fixes, as well as some major new features – all designed to save you time!

Some of the new features include:

• Split Shifts. TimeForge’s AutoScheduler will try to not assign employees to split shifts. Employees who close your business will not be scheduled to open the next morning, if at all possible. This makes employees and managers happy!

• Reports. The main report which runs when you click on “Print” from the schedule page now prints only scheduled employees (not all employees). This makes the printout more concise, and easier to read! There’s also a new report, which can be found on the Reports page, and is called “Costs by Position”. This report gives managers a quick, graphical summary of where labor dollars are being spent on the schedule.

• Day Parts and Availability. You asked for it, and you got it! One of the most requested features from TimeForge users is to be able to use the request and availability editors with your own “time of day”. For example, your “Morning” shift may run from 6am – 11am, and your “Afternoon” shift may go from 11am – 4pm, and now you can setup requests and availability using “Morning” or “Afternoon” times.Login to TimeForge, and click on “Schedules”, and then choose “Day Parts”. Enter your shifts (such as open, morning, afternoon, evening, or close), and select a start time, end time, and a description. Day part periods cannot overlap. Once you have entered all of your time periods, you can save the Day Parts.

  Once Day Parts are in TimeForge, you can create and edit requests and availability using them. You, and your employees, will have the option of entering a time range, or you can pick a Day Part instead.

Look out for Version 1.9 and Version 2.0! Employee Scheduling will be faster and easier! Spend time doing what you want to do…

How long does it take to make your employee schedules? It should take less than 5 minutes! Did you know that TimeForge can streamline and minimize labor expenses through effective employee labor management at your business, bar, club, or restaurant.