Wednesday, November 21, 2007

Simple, Fast Employee Scheduling

Choosing a simple and easy-to-use labor scheduling program takes time. Someone with buying authority and an operations background in your organization must:
  • Research the available programs
  • Contact each vendor
  • Track down customer references (customer testimonials are available on our website)
  • Narrow the list of vendors
  • Evaluate each program (every TimeForge.com user receives a free trial)
  • Purchase or finance the software (TimeForge.com is affordable, and payment is automatically drafted every month)
  • Install and configure the software (no software to install with TimeForge.com)
  • Train all employees (TimeForge.com training is free)
  • Hope that the software works as promised (no contracts are required with TimeForge.com, and you get a free evaluation / trial of the software)
  • Pay ongoing maintenance and support fees (no ongoing maintenance or annual support fees with TimeForge.com)
Our team has done the research for you!

In addition to our own TimeForge.com employee scheduling product, ScheduleSimple.com provides a list of many of the software products available for labor scheduling and workforce management in small, medium, and enterprise level organizations. The new scheduling site covers software for the retail, restaurant, food-service, motel, hotel, hospitality, and grocery industries.

How long does it take to make an employee schedule? It should take less than 5 minutes! Did you know that labor costs could be as much as 30% of your expenses? TimeForge can help streamline and minimize labor costs through effective employee scheduling at your restaurant, bar, or club.

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Friday, November 9, 2007

Supercharged Scheduling from Nations Restaurant News

Nation's Restaurant News published an article entitled "Supercharged Scheduling" on Oct 8, 2007. If, like us, you receive the e-mail newsletter, you probably received the story in a "Tech Trends from NRN-Online" email last week.

The teaser introduction starts: "Why does one restaurant hum along, making schedules with little more than pencil and paper or a spreadsheet, while others see reason to spend tens of thousands of dollars on sophisticated labor optimization technology? Selecting what's right for a particular operation means making a clear-eyed assessment of the complexity of labor demands and the goals of the business."

At TimeForge, we believe that every restaurant, bar, club, hotel, motel, or catering business should be using an employee scheduling program. However, we do take issue with the idea that it takes "thousands of dollars" worth of investment to get sophisticated employee scheduling software. In fact, you can get started with TimeForge for $1.50 per month!

The article goes on to discuss four different products, including some "best of breed" and "all in one solutions". These included:
Standard Disclaimer: Why do we showcase other companies and products that perform similar functionality to TimeForge.com? Because we believe TimeForge.com is a superior scheduling product. Check them out yourself! Go review their products, ask for their free schedule entry services and free trials.

Come back when you're ready to make scheduling simple!

If you were at FS-TEC this year, you probably saw all four products on the show floor.

Our favorite quote is one we hear from TimeForge users all the time: "It really improved managers' quality of life and made it easier to write schedules, and [helped] shifts go smoother."

How long does it take to make your employee schedules? It should take less than 5 minutes! Did you know that TimeForge can streamline and minimize labor expenses through effective employee labor management at your business, bar, club, or restaurant.

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Thursday, November 8, 2007

Employee Labor Scheduling: Interview with TimeForge.com's Anthony Presley

Our employee scheduling product, TimeForge, has been featured on RunningRestaurants.com, a members-only sister site of RestaurantReport.com In the interview, I discussed some of the special features in TimeForge, such as the AutoScheduler, employee schedule alerts, employee requests, and setting up availability.

Thanks very much to Jaime Oikle and his staff for featuring our software!

Some of the topics that we covered included:
  • Labor scheduling has been done on paper for years ... why should a restaurant look at moving to web based employee scheduling?
  • Do employees like to use labor scheduling systems like TimeForge?
  • What are employee notifications, and do employee alerts help keep staff happy, and reduce turnover?
  • Does a web based employee scheduling software positively effect employee turnover?
  • In 15 seconds (or less), tell restaurant operators and managers why they should use TimeForge for their scheduling needs.
  • How long does it take to learn a powerful labor scheduling system like TimeForge, and how much time do owners/managers spend with your system on a weekly basis to manage the schedules?
Feel free to let us know if you think we forgot something important!

You can read the complete article on RunningRestaurants.com

How long does it take to make your employee schedules? It should take less than 5 minutes! Did you know that TimeForge can streamline and minimize labor costs through effective employee labor management at your business, bar, club, grocery, convenience store, or restaurant.

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Thursday, November 1, 2007

Off Topic: Inventory Managment for Restaurants

One of the newsletters that we receive at TimeForge is the excellent (weekly) Restaurant Report Newsletter. Two weeks ago, this question was posed in the newsletter:

"Inventory Control Programs - What would you recommend as the best inventory control programs that is easy to read, follow and upkeep with information. As well we are looking into a new computer system and program for the front of the house....what would you recommend. We are in Canada and service and maintenance of course is very important."

Several years ago, we did a study of food-service industry inventory programs, and looked at the adoption and usage of inventory procedures in the marketplace. During this study, we also spoke with many of the "obvious" players in the industry - so we sent the poster a response to her question, which was published in this week's Restaurant Report:



As I'm sure you are aware, there are dozens of inventory systems on the market today, and even more if you consider systems which are part of the "back-office" software suites.

The interesting thing about inventory systems is that....few people use them. We did a study about 2 years ago of all of the major players, and how many people used their products. Less than 20% of the market uses inventory control (with a computer). That being said, there are some amazing programs out there that will help reduce food costs and/or track inventory.

Some of the main vendors include:

Eatec, MenuLink (part of Radiant), and Compeat are all "high end" systems. Expect to spend between $10k and $40k for your store to get started with one of their packages. Really designed for very large chains. These guys own about 3 - 4% of the hospitality inventory market.

iPro is (was) a one-man show, and is the "bargain bin" version of inventory software. I would stay away from this product, even if it's only $99. They own about 1% of the market (mostly eBay purchases).

ChefTec is "the" independent inventory product in the US, and is based out of Colorado. Getting support isn't always easy, but they are very knowledgeable about their product. About 20 employees (as of 2 years ago), and their product starts around $1k. About 2-3% of the market (on the high end).

Cost Guard is an excellent product, which was recently upgraded and a lot of new documentation was written for the product. The owner lives in New York, and runs a tight ship...but there are only about 4 employees at last count. Probably have about 1.3% of the total market. Given the opportunity, I would recommend Cost Guard over ChefTec.

Optimum Control is a Canadian company, and as of 2 years ago, had about 6 or 8 employees. They claimed to have 3,000 installed restaurants, or about .3% of the market. Pricing is around $1k.

If I was you, I would recommend that you give Optimum Control and Cost Guard a try, and see which one works better for you. I believe both of the products have online or downloadable demos.

Regarding the front-of-house...are you interested in a POS system, a reservation system, a scheduling solution, a marketing solution, a video surveillance system, bar and liquor control, or something else? There are all-in-one solutions (I don't recommend them), and there are individual pieces to the puzzle.

Of course, if you need a labor management tool - please take a look at our software.

Hope that helps - good luck!

Anthony Presley
Founder
TimeForge.com: Restaurant Employee Scheduling Software
P: 866.684.7191



After writing this, I was contacted by Kenny at Cost Genie, and am currently reviewing their product. So far, it looks like something you might want to review as well.

How long does it take to make your employee schedules? It should take less than 5 minutes! Did you know that TimeForge can streamline and minimize labor costs through effective employee labor management at your business, bar, club, grocery, convenience store, or restaurant.

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Wednesday, October 24, 2007

Labor Scheduling Software Article at Nation's Restaurant News

As recently reported on Nation's Restaurant News, "(Sep. 27) Get in, set up an effective staff schedule and move on to the next task: that's what most restaurateurs want out of their scheduling software. But knowing that doesn't necessarily make their search for the right software any easier, as the schedulers available today run the gamut from elementary point-of-sale-system modules to high-end workforce management applications.

The trick, some operators indicate, is to find the right system or service for your operation without buying features that will go unused."

NRN reviewed two products in their article:
Standard Disclaimer: Why do we showcase other companies and products that perform similar functionality to TimeForge.com? Because we believe TimeForge.com is a superior scheduling product. Check them out yourself! Go review their products, ask for their schedule entry services and free trials.

Come back when you're ready to make scheduling simple!

TimeForge.com has all of the features of both of the reviewed products, with an easier to use interface, an integrated AutoScheduler, and better pricing! But then, I suppose we are biased.

You can read the full article at Nation's Restaurant News. They require registration, but the registration is free.

How long does it take to make your labor schedules? It should take less than 5 minutes! Did you know that TimeForge can streamline and minimize labor costs through effective employee scheduling at your restaurant, bar, club, or business.

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Sunday, October 14, 2007

Why Schedule Labor Properly?

Because guests and employees leave!

I went to get a late lunch at a local Taco Bell store at about 4:00pm today. I only had a few minutes (which is why I went to Taco Bell rather than Rosa's Cafe just down the road) before I needed to be at my next appointment. I pulled into the drive-thru line behind 3 other cars (all of whom had already ordered) and waited for the attendant.

About three minutes went by before the employee inquired about my order. Our conversation was:
  • Me: “I'd like a Zesty Chicken Bowl.”
  • Employee: “Ok sir. We don't have any Zesty sauce, is that OK?”
  • Me: “No. I prefer the Zesty sauce. I suppose I'll just have a soft taco and a bean burrito.”
  • Employee: “Thanks sir. Would you like hot, mild, or fire sauce? Would you like a drink?”
  • Me: “Yes, I'll take some fire sauce. Don't need a drink.”
  • Employee: “That will be $1.92 at the window.”
Inventory Side Note: There may be a problem with the store's inventory management systems also ... they have Zesty Chicken Bowls, but no Zesty sauce. So, instead of a gross sale of $3.49, they received $1.92.

As soon as I was done ordering (the line of cars did not move at all), a lady in a white car pulled in behind me, blocking any escape. Three more minutes went by before the line in front of me moved forward. One car. Six minutes. The man directly in front of me moved forward, and turned his car off. And we waited. I cleaned out my car and dumped the trash in Taco Bell's trash can. Six more minutes went by – and the car at the second window drove off. The gentleman in front of me turned his car back on, and after yelling at the clerk, moved forward to receive his food from the first window.

I rolled down my window and paid the female clerk $1.92 before she sprinted off to help the kitchen. I was given the opportunity to listen to three more songs (six more minutes!) on the radio before food arrived for my compatriot in front of me, and I got to the first drive up window to receive my food. From my vantage point – I could see the problem.

Only three or four employees in the entire restaurant!

Taco Bell had two dozen customers in the front, eating or waiting on their food. One clerk was attending the front counter. One girl was standing at my window, with receipts printed out and placed on napkins (for quick placement into bags). She also appeared to be taking the drive-thru orders. The clerk who took my money was running all of the food lines by herself – making and assembling all of the food, then running back and taking money from drive-thru guests. She obviously was not the fastest line cook that they employed.

Six more minutes went by, and the clerk opened the window, said “I'm sorry about the wait”, and shoved my food at me.

Twenty-four (24) minutes for two basic items off of a drive-thru quick-service menu!

Had Taco Bell appropriately scheduled their labor force for a Sunday afternoon, getting my food might have taken less than one minute. More importantly, they would have served six-times (6x) the number of customers, which would mean six-times (6x) the profit.

How long does it take to make your labor schedules? It should take less than 5 minutes! Did you know that TimeForge can streamline and minimize labor costs through effective employee scheduling at your restaurant, bar, club, or business.

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Sunday, October 7, 2007

Resource for Restaurant Operators: Restaurant Report

Restaurant Report - Preserving, Protecting, and Perpetuating the Independent Restaurants of America.

We are always on the lookout for new resources for ourselves and our clients. At the 2007 Florida Restaurant & Lodging Show, we had the chance to meet with Jaime Oikle, an entrepreneur and the owner of www.RestaurantReport.com

If you are not currently reading Restaurant Report, you should start today! In addition to editorials and information on running a restaurant, they have a Tool Kit for Running Your Business, a Question & Answers forum staffed by leading industry consultants, and an Online Marketplace.

Restaurant Report publishes a newsletter, a blog, and a number of other resources for independent restaurants. Some of their recent articles have included:
Make sure to visit Restaurant Report!

How long does it take to make your labor schedules? It should take less than 5 minutes! Did you know that TimeForge can streamline and minimize labor costs through effective employee scheduling at your restaurant, bar, club, or business.

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